This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from FamilyHM

COOKIES AND OTHER TRACKING TECHNOLOGIES THAT WE USE

We and our service providers use cookies, beacons, embedded scripts, and local shared objects in connection with the sites.

  • Cookies are small text files that are stored on your computer or device when you visit our websites. Cookies allow a website to recognize a particular device or browser. The use of cookies is a standard practice among websites to collect information about visitors’ activities while using the website.
  • Beacons are programming code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily downloaded onto your computer or device from our web server or a third-party service provider is active only while you are connected to the Site, and is deactivated or deleted thereafter.
  • Local Shared Objects Local shared objects (or Flash cookies) are pieces of data that websites that use Adobe Flash may store on a user’s computer or device. Third parties with whom we partner to provide certain features on our Sites or to display advertising based upon your web browsing activity use local shared objects. Various browsers may offer management tools for removing local shared objects. In addition, you may manage Flash cookies.

Types of information we collect may include:

  • Name
  • Mailing address
  • E-mail address
  • Phone (or mobile) number
  • Date of birth or age
  • Driver’s license number
  • Credit/debit card number
  • Purchase/return/exchange information

Registry or list information

Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information).

How you use our sites and mobile applications, search terms, pages you visit on our mobile applications, and application performance, as discussed further below.

Geo-location and in-store location

Social media information (e.g., ID, profile picture, gender, age-range, friends’ IDs)

If you choose not to provide information, we may not be able to provide you with the requested products, services, or information.

Automated information collection

We may connect information collected automatically with information we already have about you to identify you as a FamilyHM guest. If we can identify you as a FamilyHM guest we may, for example, link your activity on our website to your activity in a Target store or on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in-store, mobile, etc.

To provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile applications, the performance of our marketing efforts, and your response to those marketing efforts.

Target Automated Collection

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us or third parties that use our services through your computer or mobile device. This information, which includes, but is not limited to: the pages you visit on our site or mobile application, ads you click on, which web address you came from, the type of browser/device/hardware you are using, purchase information, and checkout process, search terms, and IP-based geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. This includes shop content presented on another website or mobile application, for example, FamilyHM Marketing. These technologies also enable us to provide features such as storage of items in your cart between visits. In addition to other technologies, we use Flash cookies to prevent fraud or other harmful activities.

User experience information

To improve guest online and mobile shopping experiences, help with fraud identification, and assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during the checkout process), browser and device information.

Social Media

FamilyHM engages with guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@familyhm.com or by mail using the details provided below:

Return Method: By Mail : contact@familyhm.com

Phone: +1(510)250-2625

Business Address: 2288 Clifford Street, Oakland, California, 94612, United States

Email us: contact@familyhm.com

Working Time: Mon-Fri, 8 am-5 pm EST